Return Policy

At PRIME GYME EQUIPMENT, we strive to provide the highest quality products and services. If you are not completely satisfied with your purchase, our return policy offers you a straightforward and hassle-free way to return your items. Please read the following guidelines to understand our return process.

Eligibility for Returns

  1. Time Frame: You have 30 days from the date of delivery to return any item purchased from our website.
  2. Condition: Items must be unused, in their original packaging, and in the same condition as when you received them. Items that are damaged, worn, or altered are not eligible for return.
  3. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

Non-Returnable Items

Certain items are not eligible for return, including:

  1. Customized or personalized equipment
  2. Items marked as final sale or clearance
  3. Gift cards
  4. Downloadable software products
  5. Health and personal care items

Return Process

Initiate a Return: Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate a return. Provide your order number and reason for the return

Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number and detailed instructions on how to proceed.

Packaging: Securely pack the item(s) in their original packaging, including all accessories, manuals, and documentation. Clearly mark the RA number on the outside of the package.

Shipping: Ship the item(s) to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for items lost or damaged during return shipping.

Refunds

Inspection: Once we receive your return, our team will inspect the item(s) to ensure they meet our return criteria.

Processing: If the return is approved, we will process your refund. Please allow up to 14 business days for the refund to be credited to your original method of payment.

Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

If you wish to exchange an item for a different model, size, or color, please contact our customer service team. We will guide you through the exchange process and ensure you receive the desired item.

Shipping Costs

Return Shipping Costs: You are responsible for paying the shipping costs for returning your item(s).

Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., you received an incorrect or defective item).

Defective or Damaged Items

If you receive a defective or damaged item, please contact our customer service team within 7 days of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

Contact Us

If you have any questions or concerns about our return policy, please contact us at:

  • Email: info@primegymequipment.com
  • Phone: +1 (503) 683-1479
  • Address: 37th Avenue, Portland, Clackamas, Oregon, 97222, United States

Policy Updates

We reserve the right to update or modify this return policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly.